Seven levels of training evaluation
The following are excerpts from a training industry publication called “Training and Development in Australia” volume 30 and written by Mr A Rylatt.
“Over the last four decades, training evaluation has been well served by the groundbreaking work of Mr D Kirkpatrick and Mr J Phillips. Mr A Rylatt has built on their five levels of evaluation to create a model that also measures sustainability and prudence of training programs.
First the original five levels are ….
Level 1. Reaction
This measures individual reaction to a course or experience, and may also be used to evaluate on-the-job coaching and e-learning.
Level 2. Learning
Here attention shifts to what knowledge, skills and attitudes have actually changed or have been acquired during the experience.
Level 3. Behaviour
This measures real change as a result of an initiative being undertaken, and normally involves direct observation of a person’s performance on the job. Level 4. Business Results
This identifies how learning and knowledge is delivered to the business and would typically involve assessment against measures such as productivity, customer reaction, sales and profitability.
Level 5. Return on Investment
This compares an initiative’s cost to its benefits. In undertaking such a study you discover the link between learning and improved productivity, efficiency and effectiveness.
The sixth level according to Rylatt is sustainability and the seventh shared purpose.
Level 6. Sustainability
At this level of evaluation we shift our attention to more outwardly focused questions regarding sustainability. How does the training ensure lasting success for the organisation?
Level 7. Sharing the Benefit
The highest and most altruistic level of evaluation is asking whether your business know-how is adding value and helping others. These ‘others’ may be your suppliers, customers, partners or society as a whole.
In closing Rylatt suggests….
…not all measurement and evaluation techniques are valuable”.
And not all are appropriate, yet effective execution of each can provide great feedback and results.
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