Going Casual
One in four Australian workers are now employed on a casual basis, according to the Australian National Training Authority (ANTA issue 74 of fast facts).
Yet, casuals and permanent workers are completing the same number of training hours.
It appears that the responsibility for training permanent employees remains with employers while casuals are more likely to undertake externally provided training programs.
For copies of this report about casualisation of the workplace pls ANTA’s office on 1800 009 966.
Get a Feeling for our Learning
St George and Sutherland College have asked us to present our public training program Building Business Relationships and Influencing People at their campus on Saturday 18th September.
It’s all about designing personalised strategies to achieve your goals.
Please call us if you would like more information about the training day or feel free to book directly with the college on 9528 3344.
The course code is 32790WJ and places are limited so that participants can get the most out of it.
|
Speech Recognition, the Future is Now
Ever rung a call centre and thought ‘If I have to select another number I’m going to scream’? Well your problems may be over.
The good news according to Customer Magazine is that speech recognition is real and over one million calls in the US are now answered by speech recognition.
What does this mean?
Soon it will mean no more pressing buttons but rather talking down the line where the computer will recognise your voice.
It will identify your need, help you out or transfer you to the people that can help.
Now how cool is that!
Personally Speaking
We are in the last stages of organising some brand awareness advertising for the next financial year so when in Sydney keep your eyes peeled on the ninetofive magazine and ears to MIXFM in 1999.
Adelaide will be next in early 2000 on SAFM followed by all other states. The ads will be very, very cool and professional – of course. Keep smiling,
Kind regards,
Sam Day
|
